Warrington-based Ombudsman Services has revealed its new brand identity to reflect the “future direction of the business.”

The service has been working alongside branding specialists, Halo, and digital agency, Code Computerlove on the new look and digital strategy.

It hopes the newly designed website makes it easier to navigate and provides a “fast, intuitive digital complaints process.”

The tone of voice and content has been created to reflect Ombudsman Services’ brand proposition and identity, created by Halo, with straightforward, clear and friendly language.

Ombudsman Services resolved more than 90,000 consumer complaints in 2017.

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